Account Setup

Your Coyote Measurement account is created by an administrator who invites you by email. This guide walks through accepting that invitation, signing in, and confirming you have the access you need.

Before you start

Make sure you have:

• The invitation email sent to the address your admin registered
• A supported web browser (current Chrome, Edge, Firefox, or Safari)
• The name of the organization you were invited to join, if you have access to more than one organization

If you never received an email, ask your administrator to confirm the address on file or resend the invitation.

Step 1 — Accept your invitation

1. Open the invitation email from Coyote Measurement.
2. Click Set Up Your Account (or copy the link if the button does not work).

3. On the Set your password screen, enter and confirm your new password.
4. Click Set Password to finish activation.

Your account status changes from Pending Invitation to Active once activation is complete.

Invitations expire after 7 days. If the link expired or does not work, contact your admin to resend the invitation. Do not create a second account with a different email unless your admin asks you to.

Step 2 — Sign in

1. Go to your organization’s Coyote Measurement login URL.
2. Enter the email address from your invitation.
3. Enter your password.
4. Click Sign In.

Forgot password and reset password

If you forget your password, you can reset it yourself from the sign-in page. An admin can also set a new password for you from your user profile.

Reset your own password

1. On the Sign In page, click Forgot your password?
2. Enter the email address registered to your Coyote Measurement account.
3. Click Send Reset Link.

4. Open the reset email and follow the link.

5. On the Set your password screen, enter and confirm your new password, then click Set Password.
6. Return to Sign In and log in with your new password.

The reset screen uses the same Set your password form as initial account setup:

If you do not receive the reset email within a few minutes, check spam/junk folders and confirm you entered the same email your admin invited. Reset links expire — request a new one from the Forgot Password page if needed.

When an admin resets your password

Ask an administrator to reset your password if you cannot access your email or the self-service reset is not working.

Step 3 — Select your organization and facility

After sign-in, confirm the app header (top bar) shows the correct context:

1. Open the organization selector and choose your organization (if more than one is listed).
2. Open the facility selector and choose your terminal (if more than one is listed).

Most day-to-day work — imports, transactions, loads — is scoped to the active facility. If pages look empty, you may have the wrong facility selected or your admin may not have granted facility access yet.

See Navigating the App for details on active organization and facility context.

Step 4 — Confirm your access

Verify you can reach the areas you need:

What you need	What to check
Upload or review bay files	Imports appears in the sidebar and lists load when the correct facility is selected
View terminal loads	Transactions or Loads opens for your facility
Invite or manage organization users	Admin → Users is available for your account
Configure bays or facility settings	Loads → Bay Management or facility settings are visible

If a section is missing or read-only, your role or facility access may be limited. Contact your administrator.

User statuses

Status	What it means for you
Pending Invitation	You have not finished activation — use the email link or ask for a resend
Active	You can sign in and use assigned organizations and facilities
Inactive	Your account is disabled; contact an admin to reactivate

Common issues

Problem	What to try
No invitation email	Check spam/junk; confirm the email address with your admin; ask them to resend
Invitation link expired	Request a new invitation from your admin
Cannot sign in after activation	Use Forgot password and reset password or ask an admin to reset your password
Reset email not received	Check spam/junk; confirm the email on your account; try Send Reset Link again
Reset link expired	Return to Forgot your password? on the sign-in page and request a new link
Empty lists after login	Select the correct organization and facility in the header
Missing sidebar sections	Your role may not include those permissions — contact your admin
Organization shows as suspended	Your organization is disabled — contact your administrator

What you handle and when to ask for help

You (invited user)	Ask your administrator when you need help with…
Accepting the invitation and setting a password	Account activation or a new invitation
Selecting your organization and facility	Access to a facility or feature
Updating your password	A password reset when self-service recovery is unavailable
Reporting missing access	Account or facility access issues

Next steps

Once your account is active and context is set:

1. Navigating the App — interface tour and header selectors
2. Managing Imports — if you upload or approve bay files
3. Transactions & External Transactions — if you work with loads and matching

Related topics

• Welcome — documentation overview
• Navigating the App — active organization and facility
• Users & Access — invite teammates and manage organization access